Meet Sam, Head of Marketing and Communications | Bristol Community Health Careers Bristol Community Health


Head of Marketing and Communications

“I love the people that I work with. My team are very capable and they take their roles seriously.”

  • Tell us about your role.

    My role is very varied and diverse. The marketing communications team manage all ‘mass’ communications to audiences, including staff, local health professionals in other organisations, patients, public, media etc. We communicate with these groups of people in lots of different ways; through the media, websites, social media, newsletters, direct emails, photographs, patient information, large staff events and video / film content. On a personal level I spend a lot of time creating strategic marketing communications plans for big projects and programmes, and developing a strategy for the organisation as a whole. There’s a lot of plate spinning – you have to be relatively calm, unflappable and organised to work in marketing communications.

  • What’s the best thing about working at BCH? What motivated you to join the organisation?

    I love the people that I work with. My team are very capable and they take their roles seriously, and senior leaders within the organisation are visionary and innovative – willing to try new ways of tackling old problems – with a warm and empathic approach. This makes BCH an enjoyable environment to work in.

  • Describe the working culture here?

    Flexible, forward thinking, supportive and hard working.

  • What do you think makes someone successful here?

    I think it helps if you are able to form strong relationships and to be flexible in your thinking within corporate services. You also need to be pretty resilient and to have a positive, can-do mindset, as working in NHS healthcare can be tough.

  • Tell us about the learning and development and career progression opportunities?

    Since starting I’ve been supported by the organisation to attend the Common Purpose leadership programme and have also benefited from one on one professional coaching.

  • What’s the most rewarding thing about your role?

    I enjoy it when a big plan is delivered and the outcome has made a strategic impact on the organisation as a whole. We recently launched a new communications platform for staff and I’m enjoying seeing everyone using it. We’ve got some big plans for this year (2019) and I will be excited to see the results of those too.

  • What do you think employees would say about the service you provide?

    I know for a fact that our staff absolutely love the BOSCAs, our annual staff awards ceremony which my team run. It involves 700 staff all getting together to celebrate achievements with an awards ceremony and dinner at the Passenger Shed in Bristol. Other than that – I suspect they don’t all know what we do, to be honest. We will have to communicate that better!

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