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Mike

Mike

Business Support Coordinator

“Patient care is our highest priority and the experience that the patients receive is fantastic.”

  • Tell us about your role. What do you get up to on a typical day/week?

    My role is varied and busy and takes me all over the city. I report directly to the Community Nursing Service Manager and line manage the Senior Administrators in 6 community bases. My responsibilities include:

    • Production of performance data for the Community Nursing service
    • Overarching administrative management and development
    • Project support
    • Development of administrative processes
    • PA support
    • Clinical records system development and updates
    • Administrative support and signposting to staff of all levels in multiple locations
    • Coordination of meetings, training and events in Community Nursing
    • Recruitment.

    A typical day can involve meetings, training sessions, data extraction, one to one’s with staff, development of processes or new ideas and the daily management of emails and pieces of work that are required, often ad hoc.

  • What’s the best thing about working in the community? What made you choose this kind of work?

    I joined BCH from the private sector 6 years ago following redundancy. I have worked my way from the Senior Admin position in to the Business Support Coordinator post which I have held for four and half years. My role is flexible, varied and challenging and no one day is the same. I get satisfaction from supporting the clinical teams as much as I possibly can – if I do my job well, their lives should be better.

  • If you have worked in a previous environment, e.g. acute, how does this compare to working in community health?

    My experience is insurance in the private sector so it’s hard to compare. However, where they had customers, we have patients. The biggest difference is the genuine love and commitment staff in BCH have for their role.

  • Describe the working culture here?

    We have gone through huge change in the last year and the teams and staff have remained committed and supportive to their roles and to each other. Everyone is here for a common goal of providing the best care they can for the patients that we look after. The work is of course challenging for all at times, especially those that are patient facing, but having a strong team ethos is imperative to supporting each other.

  • What do you think makes someone successful here?

    If you work hard it is recognised, if you demonstrate strong skills and talent it is noticed and appreciated and it is very much a case of what you put in you get out again in development, opportunity and support.

  • Tell us about the learning and development and career progression opportunities?

    From a clinical standpoint we have multiple areas of development. In Community we have pathways and competencies for all clinical and administrative staff which have recently been developed from within with structure geared towards development of teams and individuals. We also encourage innovation and ideas and have several work streams being developed to improve efficiency and patient care.

  • What’s the most rewarding thing about your role?

    Supporting those that help those that need it and the development and improvements being made in the service.

  • What do you think patients would say about the service you provide?

    Patient care is our highest priority and the experience that the patients receive is fantastic. I think patients feel confident in our service, genuinely cared for and treated with respect.

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