Meet Megan, Patient Experience and Involvement Officer | Bristol Community Health Careers Bristol Community Health


Patient Experience and Involvement Officer

“It’s very easy to get up every morning and come into work when you work in BCH.”

  • Tell us about your role. What do you get up to on a typical day/week?

    My day varies depending on what compliments/feedback or complaints we have received. I monitor the feedback or open cases and ensure the right people are seeing the information. It can mean that I deal with patients or patients’ families who may be unhappy with the service, so I am there to listen to their concerns and see in what way we can help. It can involve talking our feedback system through with staff members or training teams about patient experience. Sometimes we attend events to make the communities aware about who we are and what we do and run different projects, for example this summer we had a stand in the Bearpit helping signpost people to our services or volunteer opportunities etc.

  • What’s the best thing about working at BCH? What motivated you to join the organisation?

    Working for BCH you work as an organisation, as one team, everyone is willing to help whether it is a nurse giving up their time to do health checks at an event, or the staff council volunteering at an event. You will never find anyone who isn’t prepared to step out of their day job to be an extra set of hands. Everyone here is passionate about our community and helping others in what they do day-to-day. Being able to be a shareholder and BCH being a social enterprise you feel that you get a real say in decisions that are made around you.

  • Describe the working culture here?

    • Friendly and passionate culture, with people who care about each other and the community
    • Supportive and motivated to make a difference
    • It’s very easy to get up every morning and come into work when you work in BCH

  • What do you think makes someone successful here?

    Being passionate and motivated about helping people and making some kind of change, whether it be a change to help staff or a change to help public. But overall to help people!

  • Tell us about the learning and development and career progression opportunities?

    There are plenty of course that BCH run or the L&D team can advise on. From health and wellbeing courses, minutes courses, coaching courses there is plenty of opportunity for you to develop your skills which can benefit your career progression and can help you in your private life as well!

  • What’s the most rewarding thing about your role?

    • Reading all the lovely compliments we receive about our staff
    • Being able to resolves any concerns/ issues patients may have

  • What do you think employees would say about the service you provide?

    We are here to be a supportive service, to help staff engage patients and to guide them through the complaints process. As well as plan best ways to collect patient feedback so we can learn from our patients in the process.

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