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Alison

Alison

Clinical Services Manager – Urgent Care

“I love community working. It is a privilege to care for someone in their own home.”

  • Tell us about your role. What do you get up to on a typical day/week?

    As Clinical Services Manager for Urgent Care I have operational responsibility for the Rapid Response & REACT Teams. The teams prevent unnecessary hospital admission of the acutely unwell patient and facilitate early hospital discharge for those patients who have been medically optimised.

    My working week is varied and no two weeks are the same. I like to spend time at South Plaza as well as spending time with the teams at the various bases throughout the city. A typical week can include a meeting with my fellow CSM’s, liaison with the acute trusts and CCG, meeting with finance and performance partners as well as meeting with my senior leadership team.

    I also enjoy the opportunity to put my uniform back on and work with the teams. During times of escalation this is important and allows me to support the service at a grass roots level.

  • What’s the best thing about working in the community? What made you choose this kind of work?

    I love community working. It is a privilege to care for someone in their own home. Most of all you need to remember that you are a guest in their home, invited in often at a time of crisis to give support not only to them but their families when required.

  • If you have worked in a previous environment, e.g. acute, how does this compare to working in community health?

    I have worked in several acute trusts. There is no comparison to community work – community is where you can make a difference. Seeing someone in their own home, in their own environment allows you to truly understand what is important to them and how you can realistically support them.

  • Describe the working culture here?

    BCH is one of the best organisations that I have worked for. They are supportive and team focused. Education and learning and development are high on the agenda, ensuring that patients receive the best possible care leading to an improved patient experience.

  • What do you think makes someone successful here?

    A desire to want to make a difference. To be forward thinking and innovative.

  • Tell us about the learning and development and career progression opportunities?

    BCH encourages staff development and provides opportunities for development. From personal experience I have progressed massively. I joined the organisation in 2008 as a band 3 administrator – previously having allowed my registration as a nurse to lapse for a short period of time. With support from senior managers I completed a return to practice module in 2010 and secured employment as a Band 5 nurse within the Rapid Response Team. Over the past eight years I have moved through Deputy Team Leader, Team Manager and now into my Clinical Services Manager role.

  • What’s the most rewarding thing about your role?

    Working in the community, managing a service that makes a real difference to people’s lives.

  • What do you think patients would say about the service you provide?

    Patients reports that the service is fantastic, with caring, kind and committed staff.

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