915821562 SPA Senior Administrator Band 3 Job Withywood, Bristol, BS13 8QA | Bristol Community Health Careers Bristol Community Health

SPA Senior Administrator Band 3 Job Withywood, Bristol, BS13 8QA

Bristol Community Health CIC – Withywood, Bristol, BS13 8QA

Permanent – £18,813 to £20,795 per annum pro rata

An opportunity has arisen for an Administrator within the Single Point of Access team.

The SPA Admin team are a multi-disciplined team providing comprehensive and confidential support to Community Nursing, Urgent Care Services and other Specialist Services – we are a team of 27 Administrators in the Withywood Centre responding to professional and patient calls, email & written referrals, together with associated data collection.

We are looking for candidates who have an understanding of medical terms, excellent telephony & written skills. Experience of answering a high number of inbound calls & accurately recording and relaying information.

Your responsibilities will include:

  • Patients enquiries, Inbound/Outbound calls, with occasional exposure to distressing/emotional circumstances
  • Managing electronic and telephony referrals from Professional bodies
  • Acting as the first point of contact for the SPA team, using judgment & discretion in routine, complex and sensitive enquiries.

You should have:

  • Experience of dealing with patient/customers in a service environment
  • Experience of Clerical, Administration, Call Handling Skills and IT skills.
  • Knowledge of Data Protection Act and Primary Healthcare Services.

The post offers:

30 hours per week

Free on-site parking and good public transport links

On-going tailored made training.

BCH benefits

Electronic rosters up to 12 weeks in advance

Please contact Marie Childs (SPA Admin Team Leader) or Becky Smith (SPA Admin Team Manager) on Tel: 0117 4404509 for more details.

Closing date: 18/11/2019