SPA Case Manager – Band 6
£30,401 – £37,627 per annum (depending on experience)
07:30 – 19:30, 37.5 hours a week, on a variety of shifts patterns with potential for flexible working (7 days a week)
Based at the Withywood Centre, Queen’s Road, Bristol, BS13 8QA
Bristol Community Health is a not-for-profit social enterprise that delivers high-quality NHS community healthcare services across the South-West. Through providing healthcare through end-of-life care, school nursing, diabetes support, physiotherapy, prison healthcare, and many more services, we focus on improving healthcare in the community for the benefit of all.
We are now looking for an experienced clinician – whether this is a nurse, physiotherapist, paramedic or occupational therapist– to use their experience to help manage a complex caseload in our Single Point of Access (SPA) Team. Could this be you?
What you’ll do
The Single Point of Access (SPA) completes the office based triage of healthcare referrals and manages capacity for our Community Nursing and Urgent Care Services (Rapid Response, COPD and Urgent Therapy). Referrals come into the service via phone, email and by electronic systems.
In this role, you’ll be working as a case manager, ensuring all patients and clinicians that access the service receive the support they require. Utilising your clinical knowledge, problem solving skills, leadership skills and experience, your responsibilities will include:
- Coordination and Management of capacity across the above services
- Triage of referrals for Community Nursing and Urgent Care services
- Maintaining high levels of clinical knowledge and decision making
- Assessing and planning nursing treatments for patients in a variety of community based settings, preventing unnecessary hospital admissions and facilitating early discharge.
- Identify when additional clinical input is required, and refer on to the appropriate specialist if deemed necessary.
Please see the attached Role Profile for full details.
Where you’ll work
You’ll be based at the Withywood Centre in south Bristol. The Centre is a key hub for healthcare provision within the area, providing as well as the SPA service health clinics for patients, community and social activities and courses, a community café, and more. The site also offers ample staff parking.
What we’d like from you
You’ll be an experienced clinician with a registered qualification (e.g. NMC, HcPC, GPhC, etc.), with experience within health or social care within acute/community environments. This will ideally include having worked with individuals with long-term conditions and older people. You’ll also be comfortable working in a multidisciplinary team, containing Nurses, Physiotherapists, Occupational Therapists and admin staff. On top of this you’ll have an understanding of the struggle for delivering health services, such as patient pathways and triage. Meanwhile as a person you’ll be a great team player with strong communication skills towards patients and fellow staff alike.
For a full Person Specification, please see the Role Profile attached.
What we can offer
Bristol Community Healthcare is focused on improving healthcare in the community for the benefit of all – including our own staff. That means we’re committed to nurturing a people first environment, where your professional development is supported and encouraged, and your hard work rewarded. You’ll be supported throughout your time with us, with many chances to undertake further training and development in a wide range of areas.
We’re also aligned to the NHS’s Agenda for Change principles, allowing us to offer the same attractive benefits that would be expected from NHS organisations.
The SPA team also offers the opportunity for home working on occasions and uses e-rostering with remote access to rosters and shift requests to support staff work life balance.
To discuss the role further, please contact Rob Cooper, SPA Clinical Lead, or Sue Rees, SPA Team Manager, on 0117 440 4508.
Closing date: 22/09/2019