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SPA Administrator Band 3 Job Withywood, Bristol, BS13

Bristol Community Health CIC – Withywood, Bristol, BS13

Permanent – £18,813 - £20,795 per annum

An opportunity has arisen for an Administrator within the Single Point of Access team.

 

The SPA Admin team are a multi-disciplined team providing comprehensive and confidential support to Community Nursing,  Urgent Care Services and other Specialist Services  – we are a team of 27 Administrators in the Withywood Centre responding to professional and patient calls, email & written referrals, together with associated data collection.

We are looking for candidates who have an understanding of medical terms, excellent telephony & written skills.  Experience of answering a high number of inbound calls & accurately recording and relaying information.

 

Your responsibilities will include:

  • Patients enquiries, Inbound/Outbound calls, with occasional exposure to distressing/emotional circumstances
  • Managing electronic and telephony referrals from Professional bodies
  • Acting as the first point of contact for the SPA team, using judgment & discretion in routine, complex and sensitive enquiries.

You should have:

  • Experience of dealing with patient/customers in a service environment
  • Experience of Clerical, Administration, Call Handling Skills and IT skills.
  • Knowledge of Data Protection Act and Primary Healthcare Services.

The post offers:

  • 30 hours
  • Free on-site parking and good public transport links
  • On-going tailored made training.
  • BCH benefits
  • Electronic rosters up to 12 weeks in advance

Please contact Marie Childs (SPA Admin Team Leader) or Becky Smith (SPA Admin Team Manager)

Tel: 0117 4404509 for more details.

Closing date: 22/04/2019